Terms & Conditions

Please take time to carefully read the Culdeesland terms and conditions below.

Bookings

• The minimum stay is 2 nights. Shorter stays may be arranged subject to availability.

Deposits

• A 30% deposit is required to secure your booking.
• The balance must be paid 14 days prior to your stay.
• If booking within the 14 days of your stay you are required to pay the amount in full at time of booking.
• Unfortunately deposits are non-refundable should you have to cancel.

Payment

• Payment can be made by Paypal, or bank transfer.

Cancellation

• In the event of cancellation within in 14 days of your stay , balance payments are non-refundable, unless we are able to re-let the property.
• Deposits are strictly non-refundable
• We reserve the right to cancel your booking at short notice should circumstances arise beyond our control, in which case we will give a full refund or offer alternative dates.
• In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control, and that our liability to you is limited to the refund of any payment already made.

Arrival & Departure

• Your “check-in” time is 4pm . Should the property be available before 4pm on your day of arrival you may be able to check-in earlier.
• Your “check-out” time is 11am. 
• Used bath towels should be left in the bath.
• Please ensure the fridge & freezer is emptied of any food.
• All rubbish should be put in the appropriate outside bins.

Pets

Maximum two Dogs are allowed.

Care of the Property

The contact name on the booking form is responsible for the costs of the following –

• Any items damaged or missing, any specialist cleaning ( including carpet cleaning ) which is required during or following your stay.
• It is your responsibility to advise us immediately of any damage or loss, so that we are able to replace/repair the item for your use and for that of the next guest.
• We understand that accidents happen but reserve the right to ask you to pay for any damage to furniture and fittings, for which you will be invoiced.
• We request that outdoor shoes and clothing are removed at the front door. Please bring indoor footwear.
• House rules/Instructions are provided in your welcome pack, which you are required to read. Please leave our property in a clean and tidy condition.

Maximum Number of Guests

• No more than 4 people may stay at The Shiel, at Culdeesland Steading.

Fire Risk

• Smoking indoors is strictly forbidden.
• When smoking outside, please dispose of cigarette ends responsibly, firstly ensuring they are completely extinguished. An outdoor ashtray is provided in the garden.
• Any evidence of smoking inside the property will incur a £100 charge for cleaning.

Telephone

• There is a good mobile network coverage at the property

Bed Linen & Towels

• All bed linen, towels , tea towels are included in the cost of your stay.
• If you require any beds to be changed during your stay or extra towels there is a small charge.

Complaints and Difficulties

• You are required to inform us of any problems immediately. Once notified we will endeavor to resolve the issue straight away.
• However if the problem is serious and we cannot resolve it within 24 hours we will offer you a refund.

Damages & Lost Property

• We Reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key.
• Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Right of Entry

• We reserve the right to enter the property to inspect or carry out necessary repairs/maintenance during your stay. However we will respect your privacy at all times and will endeavor to not disrupt your stay wherever possible.

Right of Evict

• Any anti-social behaviour, smoking restrictions not being observed, potential fire risk, general misuse of the property or if there is a breach of these terms and conditions will result in immediate eviction from our property without any refund.3s